Shipping policy

Throwback Store Shipping Information

• Orders are processed Monday – Friday (excluding public holidays) from 10am – 5pm AEST (Sydney Time). Australia Post Express Orders placed before 12pm will be processed within 24 hours of receipt. Orders after 12pm Friday will be processed the following Monday (excluding public holidays).
• We may need to contact you once your order has been processed before it can be shipped. To ensure there are no delays with shipment, please respond to any phone or email requests promptly.
• Once your order has been dispatched, you will receive tracking advice via email.
• If you have any problems with your order, please call us Monday – Friday, check operating hours here.
• You can also email customerservice@throwbackstore.com.au and we will respond to your request within 48 hours (excluding public holidays).
• Delivery times are dependant on third party suppliers. Factors outside of Throwback Store’s control may cause delays on expected delivery dates.
• Occasionally during periods of high order volume, such as a promotion or holiday, shipment processing can exceed our general processing timeframe.

Shipping Information

• Please note all prices displayed on this website are in “AUD’ unless stated otherwise.
• Standard Shipping within Australia (NSW, VIC, ACT, QLD, SA, TAS) - $15.00
• Express Delivery within Australia (NSW, VIC, ACT, QLD, SA, TAS) - $25 for all orders.

 Expected Delivery Times

LOCATION	INSIDE EXPRESS ZONE	OUTSIDE EXPRESS ZONE
Australia Express Post	1 to 2 Working Days	2 to 8 Working Days
Australia Standard Post	4 to 6 Working Days	6 to 14 Working Days
New Zealand	5 to 10 Working Days*	7 to 14 Working Days*
International Orders	1 to 3 weeks	1 to 5 weeks

 

Fraud Protection

Once an order is processed, we reserve the right to request further information to appropriately confirm the status and authenticity of orders placed. Any orders that are detected as fraudulent will be cancelled immediately.